At Woove, we design purpose-built footwear through precision 3D printing. Every pair is made to order — crafted intentionally, not mass-produced. While we stand behind the quality of our products, we also understand that fit and expectations can vary. Here’s how we handle returns, exchanges, and our deposit policy.

1. Return Eligibility

You may return your Woove slides within 30 calendar days of delivery if:

• The product is unworn, unwashed, and in original condition

• It includes the original packaging, box, and inserts

We do not accept returns for shoes that have been used or worn outside. Cosmetic imperfections from the 3D printing process are normal and not considered defects. Returns that don’t meet these criteria may be subject to partial refunds or denial.

2. Deposit Refunds

If your order required a deposit, you are eligible for a full deposit refund upon request, provided your order has not yet entered production. Once production begins, the deposit becomes non-refundable due to material allocation and scheduling.

3. Return Process

To initiate a return:

• Email support@woove.com with your order number and a brief reason

• If approved, we’ll send you a prepaid return label (U.S. customers only)

• Once we receive and inspect the item, we’ll confirm approval or rejection of the return

4. Refunds

Approved refunds will be issued to your original payment method within 5–7 business days of receiving the returned item. Your bank or payment provider may require additional time to process the refund.

5. Exchanges

Because all Woove footwear is made to order, we do not offer traditional exchanges. If your slides arrive defective or damaged, please email us within 7 days of delivery with clear photos and a description of the issue. We’ll replace the item at no additional cost after review.

6. Important Notes

• We do not guarantee specific wear patterns or durability, as usage conditions vary widely. However, performance is never compromised — all shoes undergo strict QC to ensure functionality.

• Slight surface variations are part of the 3D printing process and do not affect performance or comfort.

• International customers are responsible for return shipping fees unless the item is defective. Refunds exclude duties, taxes, and original shipping.

7. Need Help?

Our support team is here for you. Reach out to support@woove.com with any questions.